OmnipresentManual
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Support

Tickets with mail both ways; answers come inside the ticket and to your login address.

Support is a ticket, not a chat window. Every ticket has a number, a category and a priority; replies arrive inside the ticket and as mail to your login address, and you can answer by mail too.

Step by step

  1. 1
    Open a ticket
    Support → New ticket: subject, category (billing, deliverability, bug, question, data), priority, description. Name the campaign, contact or page affected and what you expected.
  2. 2
    Follow up
    Reply inside the ticket or answer the notification mail. Closed tickets reopen when you reply.
  3. 3
    Before you write
    Check the Help pane on the page in question and Agents → runs for a failed run; both answer most questions.

Watch out

  • Never put passwords or API keys into a ticket. Support can reset access without them.

Related

AI agentsAccount, team and roles